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We are committed to your satisfaction. Returning a product can be stressful on customers so we're here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products. Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify our product expert of the problem within 48 hours of receiving goods for instructions on what to do. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products. All of our shipments are 100 percent insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. If your product was shipped, please make sure to inspect the shipment for any damages before the shipping company leaves (or you will assume responsibility for the damage). You have the right to refuse any shipment if the product is damaged. For all local deliveries, product(s) will be delivered by one of our delivery teams within our delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information you can call or email through the Contact Us page.
Return Policy: Before any return can be processed, Friedman’s must be notified and a return authorization number will be provided for approved returns. This return authorization must be placed on the return package or the return will be refused. Approved product returns must be returned within 14 days in brand new condition with their original unopened box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements will not be eligible for return. Approved product returns will incur a 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is not eligible for return or exchange unless it is damaged (see damage policy).
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store's policies. Please contact us for a copy of our store's policies.
SHIPPING POLICY/DELIVERY POLICY: Please be assured that your items will ship out within 3-5 business days from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
SHIPPING AND HANDLING COSTSCosts for these services will be determined at the time of purchase or shipment
PLEASE NOTE: Out-of-state orders WILL NOT be charged sales tax. In-territory orders will be charged your local sales tax.